Privacy Policy
Thank you for visiting (website address). We value your privacy and want you to understand how we collect, utilize, and share data about you at (website name) ("(website name)", "we", "us"). This Privacy Policy describes our data collection policies and your rights in relation to your personal data.
The Privacy Policy applies when you visit or use (website name) websites, mobile applications, APIs, or related services (the "Services"). Our business and enterprise products are also applicable to prospective customers.
You agree to the terms of this Privacy Policy by using the Services. If you disagree with this Privacy Policy or any other agreement that governs your use of the Services, do not use them.
1. How We Collect Data
We receive some information about you directly, including information you voluntarily provide, information about the material you access, and information from third-party platforms you interact with (website name). Additionally, we automatically gather data about your device and the areas of our services that you use most frequently. All of the information listed in this section may be collected, recorded, structured, stored, changed, retrieved, encrypted, pseudonymized, erased, combined, and sent.
1.1 Information You Provide
Our Services may collect different information about you depending on how you use them. We have provided some examples below to help you better understand the data we collect.
We collect any data you provide directly when you create an account and use the Services, including through third-party platforms:
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Data Category |
Description |
Processing Basis |
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Information about an account |
To use certain features (like accessing content), you need to create an account, which requires us to collect and store your email address, password, and account settings. In order to create an instructor account, we collect and store your name, email address, password, and account settings. Certain features on the site may ask you to provide additional information such as your occupation, government ID information, a verification photo, your date of birth, your race and ethnicity, and your skill interests. We assign you a unique identifier when you create your account. |
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Profile Data |
You can also include profile information such as a photo, headline, biography, language, website link, social media profiles, country, or other information. The Profile Data you provide will be available to the public. |
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Posts shared by others |
There are sections of the Services that allow you to interact with other users or share content publicly, such as uploading courses and other educational content, posting reviews, requesting or answering questions, sending messages to instructors or students, or uploading photographs or other work. Shared content may be publicly accessible depending on where it is posted. |
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Learning Data |
When you access content, we track a variety of information about you, including the courses, assignments, labs, workspaces, and quizzes you have started and completed. We also keep track of your content and subscription purchases, credits, subscriptions, completion certificates, conversations with teachers, teaching assistants, and other students, as well as essays, answers to questions, and other materials you have submitted to fulfill course and related content requirements. |
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Data on student payments |
When you make purchases, we gather certain information about your transaction (such as your name, billing address, and ZIP code) in order to process your order and, at your discretion, to process orders in the future. Your name, credit card details, billing address, and ZIP code are among the payment and billing information that you must directly supply to our payment service providers. In order to effectuate payments, we may additionally get restricted information from payment service providers, such as the fact that you have a new card and the last four numbers of that card. (website name) does not gather or keep sensitive cardholder data, such as complete credit card numbers or card authentication information, for security reasons. |
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Data on instructor payments |
You can receive payments if you are an instructor using Payoneer or another payment account. When you link a payment account, we collect and use certain information, including your payment account email address, account ID, and physical address. We may collect direct deposit or wire information to send payments to your account. To comply with applicable laws, we also work with trusted third parties who collect tax information as legally required. Tax information may include residency information, tax identification numbers, biographical information, and other personal information necessary for taxation. Sensitive information about bank accounts is not collected or stored by (website name) for security reasons. Your payment account provider's privacy policy and other terms govern the collection, use, and disclosure of your payment, billing, and taxation data. |
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Data About Your Accounts on Other Services |
If your social media or other online accounts are linked to your (website name) account, we may be able to access certain information through them. If you log in to (website name) using Facebook or another platform or service provided by a third party, we will need your consent to access certain information from that account. We may gather information about you, such as your name, profile image, account ID number, login email address, location, the physical location of your access devices, gender, birthday, and list of friends or contacts, depending on the platform or service. Platforms and services make information available through APIs. You (via your privacy settings) or the platform or service decide what information we receive. The collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of third parties through which you access or use our Services. |
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Contests, promotions, and surveys |
We might invite you to take part in surveys or special events like contests or challenges, whether on our platform or a third-party one. If you join, we'll gather and securely store the details you provide, such as your name, email, address, date of birth, or phone number. This information will be handled according to our Privacy Policy, unless the official rules of the event or another privacy policy state otherwise. Our purpose in collecting this data is to effectively manage the event or survey, which includes notifying winners and delivering prizes. In certain cases, to claim a reward, you might need to agree to us sharing some of your information publicly, like on a winner's announcement page. If a third-party platform is used to manage the event or survey, their privacy policy will be applicable. |
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Support and communication |
When you reach out to us for assistance or to inform us about an issue, whether you have an account with us or not, we gather and retain details such as your contact information, messages, and additional information you provide. This may include your name, email address, location, (website name) user ID, refund transaction IDs, and data collected through automated processes, all of which are discussed further below. Our purpose for collecting this information is to address your inquiries, provide responses, and investigate any matters you bring to our attention. These actions are carried out in compliance with the principles outlined in our Privacy Policy. |
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We store and associate the data listed above with your account.
1.2 Automatically Collected Data
Our Services (including browsing content) collect certain data automatically, including:
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Personal Data Category |
Description |
Legal Basis for Processing |
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Data of the system |
The IP address of your computer or device, its type, its operating system version, unique identifiers, the language of your browser, domain and other data about your system, and the type of the platform you use. |
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Analyses of usage |
We collect information about your usage of the Services, such as what content you accessed, how much time you spent on pages or the Service, what pages you visited, what features you used, search queries, click data, date and time, referrer, and other information about your use of the Service. |
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Geographic data approximations |
Based on your IP address, you can get an approximate geographic location, including information like country, city, and geographic coordinates. |
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As detailed in the "Cookies and Data Collection Tools" section below, the data listed above is collected using server logs and tracking technologies. We store it and associate it with your account.
1.3 Data From Third Parties
We may collect business contact information from third parties if you are a (website name) Business enterprise or corporate prospect in addition to information you submit to us.
2. How We Get Data About You
Cookies, web beacons, and other tracking technologies are used to collect the data listed above. You can opt out of data collection with some of these tools.
2.1 Cookies And Data Collection Tools
To gather, store, and share information about your online activities across websites,
including on (website name), we use cookies, which are tiny text files stored by
your browser. They enable us to make the website easier to use by allowing us to
remember details about your visits to (website name), such as your chosen
language.To monitor email deliverability and open rates, we may additionally employ
clear pixels in the email body.
When you access and use the Services, (website name) and service providers working on our behalf (such as Google Analytics and third-party advertisers) use server log files and automated data collection tools (collectively, "Data Collection Tools") like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons. When you use the Services, these Data Collection Tools automatically track and gather some System Data and Usage Data (as described in Section 1). We occasionally link information obtained through such Data Collection Tools to additional information we gather in accordance with our Privacy Policy.
2.2 The Use Of Data Collection Tools
(website name) utilizes the following types of Data Collection Tools:
- Essential: Data Collection Tools enable you to access the site, perform basic functions (such as logging in or accessing content), secure the site, detect and prevent fraudulent logins, and detect and prevent abuse or unauthorized use of your account. Unless you enable these, parts of the site will break or be unavailable if you disable them.
- Data Collection Tools: In addition to remembering your browser and preferences, these Tools also allow you to customize content, customize how the Services appear and behave, and remember settings that affect the appearance and behavior of the Services (for example, your preferred language or video volume level).
- Assuring Performance: By giving information on usage and performance, visit counts, traffic sources, or the location of an application's download, these data collection tools aid in measuring and improving the Services. With the use of these tools, we may test many iterations of (website name) to see which features or contents users favor and track which emails are opened.
- Advertising: Based on information we have about you, such as your usage and system data, and information that ad service providers have about you based on their tracking data, these data collection tools are used to serve relevant adverts (on the site and/or other sites). The advertisements may be based on your current behavior or activity over an extended period of time across several websites and services. We might give these service providers access to a hashed, anonymous version of your email address (in a non-human readable form) and material that you share publicly on the Services in order to help deliver personalized advertising.
- Social Media: Data Collection Tools enable social media functionality, such as sharing content with friends. For targeted advertising, these cookies may track a user or device across other sites.
Cookies can be blocked, limited, or allowed depending on the settings in your web browser. Your experience may be different or less functional if you do not use some or all features of the Services.
3. How We Use Your Information
In addition to providing our Services, communicating with you, troubleshooting issues, securing against fraud and abuse, improving and updating our Services, analyzing how people use our Services, serving personalized advertising, and fulfilling any requirements for safety and integrity, we use your data. To fulfill the purposes for which your data was collected, we retain it for as long as necessary.
We utilize the data gathered from your use of our Services for various purposes:
Service Provision and Management: This includes facilitating engagement in educational content, issuing certificates, personalizing content, and enabling communication between users.
Payment Processing: Our company processes payments to instructors and third parties to ensure smooth financial transactions.
Requests and Orders Handling: We manage your requests for educational content, services, and products, while providing information and support.
Account Communication: We keep you informed about your account, course progress, updates, and relevant messages.
Customization and Account Management: Managing preferences, personalizing experiences, and maintaining account functionality.
Technical Operations: Troubleshooting, securing, and preventing fraud and abuse on the platform.
Instructor Verification: Verifying the identity of instructors for credibility.
Feedback Collection: Encouraging and obtaining user feedback to enhance our services.
Marketing and Promotion: Promoting products, services, surveys, and Subscription Plans.
Data Analysis: Utilizing analytics to gain insights, improve services, and develop new features.
Trend Analysis: Analyzing trends, traffic, purchases, and usage patterns.
Advertising: Advertising our Services on third-party platforms.
Legal Compliance: Meeting legal requirements and obligations.
Safety and Integrity: Taking necessary actions to ensure the safety of users, employees, and the Services.
Throughout these processes, we ensure the lawful and ethical handling of your data and its integration with third-party sources for enhanced insights.
4. Who We Share Your Data With
We may disclose specific information about you to instructors, fellow students, service providers, affiliated partners (website name), business associates, data analysts, social media platforms, companies aiding in surveys and promotions, as well as advertising agencies promoting our services. In instances of corporate reorganization, we might share your data for security, legal adherence, or policy compliance. Additionally, we can share data in alternative formats such as aggregated, de-identified, or with your consent. Rest assured, your information's privacy and security remain our priority.
We may share your information in various ways to enhance your learning experience:
With Instructors: We share non-personal data with instructors to improve course content. This includes general details like your location, device settings, and learning activities.
With Peers and Instructors: Your shared content and profile data might be visible to other students and instructors as per your settings. If you ask questions, your name might be publicly displayed.
With Service Providers: Third-party companies help us with tasks like payments, analysis, and customer support. They only use your data for the services we require.
Within (website name) Group: We might share your data with our related companies to support our services.
With Partners: Trusted partners who assist in driving traffic to (website name) may receive your data based on your location.
For Continuing Education: If a course is for professional education, we may share relevant data with the accrediting organization.
Analytics and Enrichment: We share limited, de-identified data with analytics and data services to improve communication and customization.
Social Media Features: Third-party policies govern interactions with social media features.
Promotions and Surveys: Your data might be shared for administering surveys or promotions in line with applicable laws and rules.
Advertising: In the future, we might use non-specific data for targeted advertising, allowing personalized experiences. Opt-out options are available.
To ensure security and legal compliance: We may disclose your data (all data categories) to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
- As part of an inquiry, order, or legal process;
- As part of a valid subpoena, warrant, or other legally-valid request;
- In order to enforce our Terms of Use, Privacy Policy, and other legal agreements, we may need to do the following:
- Detecting, preventing, or addressing fraud, abuse, misuse, or potential violations of law (or rule or regulation);
- As reasonably necessary in our discretion to protect (website name), users, employees, members of the public, or the services we provide;
- To assess our disclosure obligations and rights under this Privacy Policy, we may also disclose data about you to our auditors and legal advisors;
- Lawfully required or permitted.
During a Change of Control:
It is possible that (website name) will share, disclose, or transfer your data with the successor organization during the transition or in contemplation of a transition (including during due diligence) if (website name) undergoes a business transaction such as a merger, acquisition, divestiture, or dissolution (including bankruptcy). (All data types)
Aggregated/de-identified data: You may disclose or use aggregated or de-identified data in any way you choose.
Upon Your Permission: We may share your data with third parties outside the scope of this Privacy Policy with your consent. (All data categories)
5. Security
Depending on the type and sensitivity of data being stored, we use appropriate security measures. There is always a risk of unauthorized access to any internet-enabled system, so protect your password and contact us if you suspect any unauthorized access.
(Website name) employs effective security measures to prevent unauthorized access, changes, disclosure, or destruction of the personal information we gather and retain. These precautions are tailored to the type and sensitivity of the data. Nevertheless, absolute security is not feasible, and we cannot assure that interactions between you and (website name), including data provided, will be entirely immune to third-party intrusion. Safeguarding your password is vital within our security framework; it's your duty to keep it confidential. Sharing your password with others is prohibited. Should you suspect compromise, promptly modify your password and notify our Support Team.
6. Your Rights
You possess specific privileges concerning the utilization of your data. These rights encompass the option to decline promotional emails, manage cookies, and control the gathering of your data by selecting third parties. Within our Services, you hold the ability to revise or deactivate your account. Feel free to reach out to us for inquiries related to your individual rights concerning your personal information. In cases where parents suspect that we have unintentionally amassed personal data regarding their underage child, we encourage them to contact us for assistance in erasing such information.
6.1 Your Choices About The Use Of Your Data
The Services may not function properly if certain data is not provided to us.The Services may not function properly if certain data is not provided to us.
- You can opt out of promotional messages by using the unsubscribe option in received promotions or by adjusting your email preferences in your account settings. You will still receive essential service-related messages, such as confirmations, updates, and policy notices, regardless of your email preference.
- Depending on your browser or device, you may be able to control cookies and local data storage. In your wireless device's settings, you can manage cookies, control location, and share data. Apple iOS, Android OS, Microsoft Windows, and their respective platforms provide guidelines for managing tailored in-app ads. Review privacy settings specific to other devices and systems.
6.2 Updating And Deleting Your Personal Information
Below are the ways in which you can access and update your (website name)-collected data:
- To update your information, simply log in to your account and make the necessary changes at any time.
- Please be aware that even if your account is deactivated, some or all of your data may still be accessible to others. This includes data that has been shared, copied, or stored by other users, as well as any information posted on third-party platforms. We retain your data after account termination for legitimate purposes, such as legal obligations, dispute resolution, and enforcing agreements, in accordance with relevant laws.
- To ensure security, requests regarding your account should come from the associated email address. Verification of your identity may be required before processing your request. Please note that certain data is retained based on lawful grounds, including record-keeping and transaction completion.
6.3 Our Policy Concerning Children
We value the privacy of children and advise parents to be actively involved in their children's online activities. If individuals are below 18 but meet the minimum age for online consent (e.g., 13 in the US), they can't create an account. However, a parent/guardian can create and manage an account for them, ensuring access to suitable content. Those under the specified age for online consent cannot use the services. If we discover we've collected personal data from a child under the mentioned ages, we will take steps to delete it. If parents suspect (website name) gathered data on a child below these ages, they can request its removal through our privacy statement on the website.
7. Updates & Contact Info
Users will be notified by email, in-product notice, or another mechanism specified by law when we make a material change to this policy. As soon as a change is posted, it becomes effective. Please contact us via email or postal mail with any questions, concerns, or disputes.
8. Modifications To This Privacy Policy
Occasionally, we might update this Privacy Policy. If any significant changes are made, we will alert you via email or through notifications on our platform, or as required by the law. We will also provide a summary of the main modifications. Unless specified otherwise, these changes will take effect on the day they are published.
If permissible by the applicable law, using our Services after the changes come into effect will signify your acceptance and agreement to abide by the updated Privacy Policy. This new policy replaces all earlier versions.
9. Interpretation
(website name)'s Terms of Use define any capitalized terms not defined in this policy. The Privacy Policy is provided in any language other than English for your convenience. You agree that the English language version will prevail if a conflict arises between it and a non-English version.
10. Questions
You can contact our privacy team (including our Data Protection Officer) at privacy@(website name).com if you have any questions, concerns, or disputes regarding our Privacy Policy. We can also be reached by postal mail at (website name).